Effective Date: July 31, 2026
At Axolotl Superstore, the health and safety of our animals are our highest priority. Every shipment is carefully prepared to provide the best possible travel conditions. Please review this Shipping Policy before placing your order.
By placing an order with Axolotl Superstore, you agree to the terms outlined below.
Shipping Schedule
Live animals are shipped Monday through Wednesday using overnight delivery to reduce transit time and avoid weekend delays. Orders are scheduled based on weather conditions, carrier availability, and the health of the animals.
Dry goods and aquarium supplies may be shipped Monday through Friday. Shipping schedules may change during holidays or due to severe weather.
Axolotl Setup Orders
Deluxe aquarium setups are pickup only at our Riverdale, Utah store and cannot be shipped. Select store pickup at checkout. If an axolotl is in the same order, it must also be picked up. To have an axolotl shipped, place it in a separate order.
Live-animal ship dates depend on animal readiness, safe weather, and carrier availability. Please have a fully cycled aquarium ready before your axolotl arrives.
Weather Safety
The health of our axolotls always comes first. We reserve the right to delay any shipment if weather conditions are unsafe for live-animal transport. This includes excessive heat, freezing temperatures, hurricanes, wildfires, flooding, snowstorms, ice storms, severe weather warnings, and natural disasters.
Shipment delays due to weather are not grounds for order cancellation or refund unless otherwise required by law.
Shipping Methods and Rates
Live axolotls ship by overnight service Monday through Wednesday when animal readiness, weather, and carrier availability allow.
Axolotl orders below $150 qualify for $40 flat-rate shipping. Eligible live-animal orders of $150 or more qualify for $25 flat-rate shipping, and eligible live-animal orders of $250 or more qualify for free shipping. These are shipping price tiers; they do not change our overnight shipping procedure. Enter your address at checkout to see the available options for your order.
Live blackworms added to an axolotl order are packed in the same box and ship with the axolotl at no additional shipping charge. Their ship date follows the axolotl’s safe shipping schedule.
A delivery date shown at checkout is an estimate and may change when we schedule a safe ship date. Overnight transit time is measured from the date the package is shipped, not the date the order is placed.
Delivery Requirements
Customers are responsible for:
• Providing a complete and accurate shipping address.
• Being available to receive the package on the first delivery attempt.
• Monitoring tracking information.
• Bringing the shipment indoors immediately after delivery.
• Inspecting the shipment promptly upon arrival.
Leaving a live-animal package outside may expose the animals to dangerous temperatures and void applicable guarantees.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Axolotl Superstore is not responsible for delays, losses, or additional shipping costs caused by incorrect addresses, missing apartment or suite numbers, incorrect ZIP codes, invalid phone numbers, or undeliverable addresses.
If a shipment must be resent due to customer error, additional shipping charges will apply.
Carrier Delays
Once a shipment has been accepted by the shipping carrier, delivery timing is largely outside of our control. Axolotl Superstore is not responsible for delays caused by weather, mechanical failures, flight cancellations, traffic accidents, labor disputes, carrier routing errors, natural disasters, government actions, or other events beyond our reasonable control.
We will work with customers and the carrier to resolve shipping issues whenever possible.
Lost Packages
If a package appears lost during transit, please contact us immediately. We will initiate an investigation with the shipping carrier. Replacement or refund decisions will be made after the carrier’s investigation and in accordance with our Live Arrival Guarantee and Refund Policy.
Delivered Packages
Packages marked “Delivered” by the shipping carrier are considered delivered. Customers are responsible for retrieving the shipment immediately.
Axolotl Superstore is not responsible for packages left outside after delivery, stolen after delivery, damaged due to delayed retrieval, or exposed to extreme temperatures after delivery.
Live Arrival Claims
Our Live Arrival Guarantee applies to live axolotls and live blackworms shipped by overnight service under our shipping procedures, including eligible $40 flat-rate, $25, and free live-animal shipping options. Blackworms added to an axolotl order travel in the same box with no additional shipping charge. The package must be received on the first delivery attempt, and the claim requirements below must be met.
If there is an issue upon delivery, customers must notify Axolotl Superstore within two (2) hours of the carrier’s documented delivery time. Claims submitted after this period may be denied.
Claims must include:
• Order number.
• Photographs of the unopened shipping box.
• Photograph of the shipping label.
• Photographs of the animal or blackworms inside their original unopened packaging.
• Photographs showing their condition after opening the packaging.
• A description of the issue.
Video documentation of the unboxing is strongly recommended. Please review our Refund Policy for the complete Live Arrival Guarantee requirements.
Delayed Customer Pickup
Customers are responsible for retrieving shipments immediately after delivery. Axolotl Superstore is not responsible for losses resulting from packages left unattended, delayed pickup, vacation holds, missed delivery notifications, or customer scheduling conflicts.
Dry Goods
Aquarium supplies, food, and other merchandise may ship separately from live animals. Separate shipments may result in multiple tracking numbers. Shipping charges for these products may vary depending on product size, weight, and destination.
Shipping Charges
Shipping costs and available services are shown at checkout. The shipping price covers packaging materials, insulation, and temperature-control materials when needed. We do not add a separate handling fee.
Shipping fees are non-refundable except where required by law or when the shipping error was solely caused by Axolotl Superstore.
Order Processing
Most orders are processed within 1–5 business days. Live-animal orders may require additional scheduling to ensure safe weather conditions and animal health. Processing times are estimates and are not guaranteed.
Right to Delay or Cancel Shipment
Axolotl Superstore reserves the right to delay or cancel a shipment if we believe shipping would place an animal at unnecessary risk. Reasons may include unsafe temperatures, animal health concerns, carrier service disruptions, fraud prevention, incorrect customer information, or other circumstances affecting safe delivery.
Our goal is always to ensure that every animal arrives safely.
Local Laws
Customers are responsible for determining whether axolotl ownership is legal in their state, county, city, or municipality before placing an order. Axolotl Superstore is not responsible for animals refused, confiscated, or restricted due to local laws or regulations.
Force Majeure
Axolotl Superstore shall not be liable for delays or failure to perform caused by events beyond our reasonable control, including severe weather, natural disasters, power outages, government actions, pandemics, carrier disruptions, labor disputes, acts of terrorism, civil unrest, or other force majeure events.
Questions
If you have any questions regarding shipping, please contact us before placing your order.
Axolotl Superstore
Email: info@axolotlsuperstore.com
Website: https://axolotlsuperstore.com
Hawaii Axolotl Shipping — The Pet Depot
Live axolotl orders shipping to Hawaii are sent first to The Pet Depot, not directly to the customer’s shipping address. Hawaii shipping is $70. Hawaii is excluded from all mainland flat-rate and free-shipping offers.
Receiving address: Ryan Rothwell / The Pet Depot, 91-919 Ft. Weaver Rd, Suite 109, Ewa Beach, HI 96706, United States. Phone: 808-689-7387.
Customers must call The Pet Depot at 808-689-7387 to arrange pickup, local delivery, or forwarding to their final destination. Please contact The Pet Depot before ordering to confirm these arrangements and any additional fees. Keep your own Hawaii address on your order as the final destination.
